Frequently Asked Questions

Do I need a doctor's order?

Yes. The State of Illinois requires a documented referral or documented current relevant diagnoisis from your physician, dentist, or podiatrist for physical therapy services.

Do you accept my insurance?

We are in many major insurance networks such as Blue Cross Blue Shield of Illinois, Humana, Aetna,  PHCS/Multiplan and Medicare just to name a few. We will call your insurance company to verify your coverage; however, verification is not a guarantee of payment. We will bill your primary insurance only. Any balance remaining after your primary insurance has paid will be your resposibility. We do not bill secondary insurance (except for Medicare beneficiaries) or 3rd party accident insurance. We do not participate in State Public Aid programs such as Medicaid or AllKids.  If you have any questions, please feel free to contact us.

How long will my appointment last?

Your first appointment will last approximately 1 hour in order to assess your injury and provide initial treatment.  Follow up appointments typically last approximately 45 minutes.

What should I wear to my appointment?

Comfortable, loose fitting workout clothes are recommended.  Tank tops or t-shirts are ideal for upper extremity injuries, and shorts should be worn for treatment of the lower extremity.  Changing rooms and showers are available onsite.

What hours are you open?

Monday 7:30 am - 6 pm

Tuesday 7:30 am - 6 pm

Wednesday 7 am - 6 pm

Thurday 7:30am - 6 pm

Friday 7 am - 4 pm

Our hours may change so feel free to call us to verify current hours of operation.

What types of patients do you treat?

We typically treat a variety of orthopedic and musculoskeletal injuries both pre- and post-operatively.  We treat patients of all ages for a variety of conditions including sports injuries, wokers' compensation, auto injuries, overuse syndromes, joint and muscle pain, as well as gait and balance deficits.

What type of training do physical therapists go through?

All our physical therapists have graduated from accredited physical therapy programs and passed the state licensing exam.  Therapists graduate with either a master's or doctoral degree in physical therapy.  In addition, the State of Illinois requires all therapists to attend continuing education courses.

Call us at (847) 487-0290 today and see for yourself.




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