Frequently Asked Questions


  • Do I need a doctor's order?
  • Do you accept my insurance?
  • How long will my appointment last?
  • What should I wear to my appointment?
  • What hours are you open?
  • What types of patients do you treat?
  • What type of training do physical therapists go through?
  • Do I need a doctor's order?

    Yes. The State of Illinois requires a prescription or referral from your physician, surgeon, osteopath, podiatrist, or chiropractor for physical therapy services.

    Do you accept my insurance?

    We accept any insurance other than Public Aid or HMO's; however, if we are not in your particular insurance network you may be responsible for a higher portion of the bill. We are in many major insurance networks such as Blue Cross Blue Shield of Illinois, Humana, Aetna, Unicare, PHCS/Multiplan and Medicare just to name a few. We will call your insurance company to verify your coverage; however, verification is not a guarantee of payment. We will bill your primary insurance only. Any secondary insurance claims will be your responsibility. If you have any questions, please feel free to contact us.

    How long will my appointment last?

    Your first appointment will last approximately 1 hour in order to assess your injury and provide initial treatment.  Follow up appointments typically last approximately 45 minutes.

    What should I wear to my appointment?

    Comfortable, loose fitting workout clothes are recommended.  Tank tops or t-shirts are ideal for upper extremity injuries, and shorts should be worn for treatment of the lower extremity.  Changing rooms and showers are available onsite.

    What hours are you open?

    Monday 8 am - 7 pm

    Tuesday 8 am - 5 pm

    Wednesday 8 am - 7 pm

    Thurday 8 am - 5 pm

    Friday 8 am - 5 pm

    What types of patients do you treat?

    We typically treat a variety of orthopedic and musculoskeletal injuries both pre- and post-operatively.  We treat patients of all ages for a variety of conditions including sports injuries, wokers' compensation, auto injuries, overuse syndromes, joint and muscle pain, as well as gait and balance deficits.

    What type of training do physical therapists go through?

    All our physical therapists have graduated from accredited physical therapy programs and passed the state licensing exam.  Therapists graduate with either a master's or doctoral degree in physical therapy.  In addition, the State of Illinois requires all therapists to attend continuing education courses.

     

     

      

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